Non Voice Jobs

 

 

Job Description : 

      HCL is hiring for a Team Lead role in the US Healthcare sector with experience in Revenue Cycle Management (RCM) and Denial Management processes. Interested candidates can send their resumes to yuvapriya.b@hcltech.com.


Role : TEAM LEAD


Key Responsibilities:

  The Team Leader for Accounts Receivable at HCL will manage a team handling healthcare insurance claims and denial management. Responsibilities include leading AR follow-ups, reducing aging claims, ensuring quality control, mentoring staff, managing escalations, and tracking team metrics. Additionally, the role involves process improvement, client communication, and occasionally performing AR tasks. The leader will also oversee transitions in new pilot projects and resolve team conflicts while focusing on productivity and collections optimization.

  • Lead a team of analysts and team coach to do AR follow. Guide team to reduce AR ageing and optimize collections.
  • Manage day-to-day activities with the team.
  • Respond to clients on any process related queries and manage 1st level escalations.
  • Perform quality check on the A/R follows or EOB denial analysis work done by the team before it is sent to clients.
  • Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLAs.
  • Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
  • Develop processes to improve productivity and quality of the team.
  • Mentor analysts and senior analysts. Supervise and train junior staff or new trainees and encourage good A/R follow up skills and work ethic.
  • Participate in the new pilots' projects & work towards proper transition of knowledge to team.
  • Work with managers to resolve any personnel problems or conflicts that may arise in the team.
  • In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
  • Identify trends within the portfolio to aid collections and improve the productivity.

    • Skills Required :

    • Strong leadership and mentoring skills
    • Able to juggle multiple responsibilities at one time
    • Excellent verbal and written English language communication skills
    • Extremely high level of attention to detail
    • Punctual and time-sensitive
    • Target oriented and AR resolution mind set
    • Team player
    • Strong analytical background
    • Strong knowledge of Health care vertical in RCM space
    • Keen eye for process and quality improvement.

    Qualification:

    • Graduate/post-graduate in any stream
    • Willing to work night shifts as per US time zones between 6 pm to 7 am
    • A minimum 3 years of experience in an A/R follow-up medical billing, denials management
    • Must be skilled in MS Word and Excel


    Regards

    Yuvapriya.b@hcltech.com



    Role: Healthcare & Life Sciences - Other
    Industry Type: BPO / Call Centre
    Department: Healthcare & Life Sciences
    Employment Type: Full Time, Permanent
    Role Category: Healthcare & Life Sciences - Other

     
    UG: Any Graduate
    PG: Any Postgraduate



    ______________________________________________________________________________________________________________________________________________________________________
     Cognizant Hiring - PE - Non-voice - Chennai



    Job highlights
    • Flexible to work in Night shifts
    • Qualification Required. Good written & Verbal communication
    • Should have basic knowledge in Content review
    • Preferred candidate profile . .

    Job description

    Role & responsibilities

    We are looking for enthusiastic professionals for Non Voice Process who possess flawless communication and expertise in Technical skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you.

    Qualification Required

    • Good written & Verbal communication
    • Interested to work in Non-Voice Process
    • Should have basic knowledge in Content review
    • Basic computer knowledge
    • Flexible to work in Night shifts
    • Ready to work from Office

    Preferred candidate profile


    Role: Non Voice - Other
    Industry Type: Pharmaceutical & Life Sciences
    Department: Customer Success, Service & Operations
    Employment Type: Full Time, Permanent
    Role Category: Non Voice

    Education
    UG: B.Sc in Biology, Microbiology, Botany, Nursing, Zoology

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